Terms of Service for Public Events

Version 04 September 2019.

1. Definitions

"We", "The Liberators", "us" — The Liberators B.V., a limited liability company organised under the law of the Netherlands, with its registered address at Parelmoervlinder 8, 3544DH, Utrecht.

"You" — any legal entity or person that has reached an agreement with us.

"Agreement" / "participation" — the written or digital arrangement on the basis of which you can participate in a selected course.

"Course" — any training, workshop, or event offered by us or by parties acting on our behalf.

"Trainer" — any person representing or acting on our behalf who is responsible for facilitating, teaching, or offering a course.

"Force majeure" — any external cause, expected or unexpected, including those specified in Dutch law and jurisprudence, over which we have no control and that prevents us from facilitating, teaching, or providing a course, or from honouring commitments we made to you.

2. Applicability

These terms apply to all agreements that come into effect by registering for one of the courses we offer on our website or on platforms we manage (EventBrite and Meetup). This covers registrations you make yourself, registrations we make at your request, and registrations made by a third party on your behalf.

By entering into an agreement with us, you agree to our full Terms and Conditions.

Our terms continue to apply fully even where we don't strictly enforce them.

These terms supersede any purchase conditions or other terms you may wish to use, unless we agree otherwise explicitly and in writing.

3. Agreement

The agreement between you and us starts once you receive our written confirmation of your registration.

Alongside the confirmation, you'll receive a VAT invoice. If you haven't already paid in full at registration, you must pay the invoice in full before participating.

4. Cancelling or Rescheduling Your Participation

You may cancel up to 30 days before the course starts for a full refund. If you cancel within 30 days:

Cancel between 29 and 14 days before the start: we refund 50% of the invoiced amount.
Cancel within 14 days of the start: no refund, and you remain required to pay the invoiced amount in full.
These rules apply in all situations, including force majeure.

Cancellation requests must be made in writing and become effective only once you receive our explicit, unambiguous confirmation.

You may ask to reschedule to a future date on which we publicly offer the same course. We may decline or offer alternatives based on availability, location, pricing, and attendance. Rescheduling is free if your request arrives 30 days before the start. Within 30 days, additional fees apply:

Request received between 29 and 14 days before the start: additional fee of 10% of the invoiced amount.
Request received within 14 days of the start: additional fee of 50% of the invoiced amount.
These rules apply in all situations, including force majeure.
No additional fees apply when we cancel the course as described in section 5.

Reschedule requests must be made in writing, and rescheduling takes effect once you receive our written, unambiguous confirmation.

If you reschedule to a course offered at a higher price, we'll invoice the difference. We won't compensate any direct or indirect costs arising from your reschedule request.

5. Cancellations or Rescheduling by Us

We aren't required to uphold commitments made under the agreement in a force majeure situation.

We may reschedule or cancel a course when at least one trainer is unable to deliver it due to force majeure or illness — this applies to courses with multiple trainers too.

We may reschedule or cancel a course when the number of participants is too low. What counts as too low is entirely our decision.

If we cancel or reschedule (5.1, 5.2, 5.3), we'll do our very best to inform you in writing as soon as possible, to reschedule to the earliest possible date, and to give you the opportunity to participate.

If we cancel, you'll be refunded the full amount you paid us, regardless of the terms in 4.1. We won't compensate any other costs made directly or indirectly by you or others, including loss of income.

If we reschedule, you may instead cancel your participation and receive a full refund, regardless of the terms in 4.3. Again, we won't compensate other direct or indirect costs, including loss of income.

6. Prices

All prices exclude VAT and administrative fees for handling registrations, unless stated otherwise.

All prices include course materials, coffee, and tea, unless stated otherwise. Lunch is included only when the course description says so.

Prices are based on the circumstances at the time of registration. If those circumstances change afterwards, we may adjust prices accordingly.

7. Payment

You must pay for your participation in full before the course takes place. We may decline you access if you haven't paid in full, in which case you remain obliged to pay in full and are not entitled to any compensation.

8. Liability and Indemnity

We aren't liable, under law or agreement, for consequential loss you or a third party might suffer in connection with the agreement or the courses — including lost profits, environmental damage, or intangible loss. In all cases, our liability is limited to the invoiced amount of the part of the agreement from which the damage arose.

Unless the damage results from our intent or gross negligence, you indemnify us against all third-party claims directly or indirectly related to the agreement or the courses, and will compensate us for any resulting damage.

We aren't liable for compensation if a course is interrupted, rescheduled, or cancelled due to the unforeseen circumstances referred to in section 5.

We reject any liability for damages resulting from distortion of information, delay, lack of clarity, or other communication errors arising from the use of the internet or other means of communication.

We reject any responsibility for issues, bugs, delays, or lack of clarity caused by the intermediate platforms we use for registrations (e.g. Meetup and EventBrite).

9. Intellectual Property

The intellectual property in all training materials, documents, sheets, formats, and facilitation techniques made available to you before, during, or after a course remains entirely with us or our licensors.

You may not disclose any of these materials without our explicit written permission.

10. Applicable Law

To the extent permitted by law, these terms and the provision of our services are governed by and construed in accordance with Dutch law. Any dispute arising out of these terms and our services will be submitted exclusively to the competent courts in Utrecht, the Netherlands.